FAQs

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped you will receive a notification through email with your tracking number. If you do not receive your tracking number within 7 days, simply send us an email at support@geargoldmine.com and we will have it sent to you. You can also access your tracking number through the track your order link on our homepage. If you do not receive any updates on your order, please contact us immediately so we can investigate.

Q: How long does shipping take?

A: Please allow up to 1 week for your order to be processed, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 2-3 weeks. For international orders, please allow up to 4-5 weeks.

Q: Why does shipping take so long?

A: Our prices are significantly lower than our competitors because we have the unique advantage of established relationships with our suppliers who are willing to ship directly to our customers! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped out as quickly as possible.

I ordered two products, but only received one.. what is going on?

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products might get shipped out separately. Do not worry, it is quite normal to receive one product a few days before the other.

Q: Do you ship internationally?

A: Yes! we ship worldwide to ensure that every one of our customers will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it is used one-time only upon purchasing your product. Then your credit card information will be purged.

How do I order on your website?

Simply find the product that you would like to purchase and click on the "Buy it Now" button highlighted in red. Once your shopping cart is full, fill in your shipping and billing information and we will have your order shipped out right away.

Does Gear Goldmine provide a quality guarantee for all the products being sold?

We do. If you do not like your product or find damages to your product you can return it for a full refund at any given time, no strings attached. That's right, we offer a lifetime satisfaction, full money back guarantee on all of the products we sell, simply contact us at support@geargoldmine.com if you would like a refund and we will handle the rest.

How can I get in contact with you?

We handle our customer service primarily through email at support@geargoldmine.com but if you would rather call us, you can do so anytime at +1 (800) 519-6697 and we will answer any questions or concerns that you have.

How long is your refund policy?

We offer a full refund that is valid for the entire lifetime of the product you purchase. There is no rush to trying out your product. If you decide you do not like the product at any given time, we will issue your refund right away.